Privacy Policy

Privacy Policy

Last updated: May 2, 2026

DeadNote Apparel operates this store and website, including all related information, content, features, tools, products and services, in order to provide you with a curated shopping experience (the “Services”). This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase using the Services, or otherwise communicate with us.

Please read this Privacy Policy carefully. We know it’s not as enjoyable as a good chord progression, but it matters. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand how your information is collected, used, and disclosed as described below.

Personal Information We Collect or Process

When we use the term “personal information,” we mean information that identifies or can reasonably be linked to you. This does not include anonymised or de-identified data. Depending on how you interact with the Services, where you live, and as permitted or required by applicable law, we may collect or process the following:

Contact details including your name, address, billing address, shipping address, phone number, and email address
Financial information including payment card details, transaction information, and payment confirmation — processed securely and never stored by us directly
Account information including your username, password, security questions, preferences and settings
Transaction information including items you view, add to cart, purchase, return, exchange or cancel, and your order history
Communications with us including information you share when contacting our support team
Device information including your browser, device type, IP address, and other unique identifiers
Usage information including how and when you interact with or navigate the Services

Where We Collect Personal Information From

We may collect personal information from the following sources:

Directly from you when you create an account, use the Services, communicate with us, or otherwise provide your details
Automatically through the Services via your device, and through the use of cookies and similar technologies
From our service providers when they collect or process your personal information on our behalf
From partners or other third parties in certain circumstances

How We Use Your Personal Information

We use your personal information for the following purposes:

Providing and Improving the Services. To process your orders, handle payments, arrange shipping, manage returns and exchanges, maintain your account, remember your preferences, and generally make sure your experience with us is a good one. We may also use your information to improve and personalise the Services over time.

Marketing and Advertising. To send you marketing, promotional, and advertising communications by email, text, or post where you have opted in — and to show you relevant online advertising based on your activity. You can opt out of marketing communications at any time.

Security and Fraud Prevention. To authenticate your account, protect against fraudulent or malicious activity, and maintain a secure shopping experience. Your account credentials are your responsibility — please keep them safe and don’t share them with anyone.

Communicating with You. To respond to your enquiries, provide customer support, and maintain our relationship with you.

Legal Compliance. To comply with applicable law, respond to valid legal process, and investigate or enforce potential violations of our terms or policies.

How We Disclose Your Personal Information

We may disclose your personal information to third parties in the following circumstances:

With vendors and service providers who perform services on our behalf, including payment processing, fulfilment, shipping, data analytics, cloud storage, and customer support
With business and marketing partners to provide advertising and marketing services, in accordance with their own privacy policies
When you direct or consent to us sharing your information, such as when shipping your order or using social media integrations
Within our corporate group or affiliates where applicable
In connection with a business transaction such as a merger or acquisition
To comply with legal obligations, respond to legal process, or protect the rights of DeadNote Apparel and its users

Third Party Websites and Links

Our website may contain links to third party platforms or websites. We are not responsible for the privacy practices, security, or content of those sites. If you follow a link to a third party site, we recommend reviewing their privacy policy before providing any personal information.

Children’s Data

The Services are not intended for use by children under the age of majority in your jurisdiction. We do not knowingly collect personal information from children. If you believe a child has provided us with their personal information, please contact us and we will delete it promptly.

Security and Retention

We take reasonable steps to protect your personal information from unauthorised access, loss, misuse, or disclosure. However, no security measure is entirely foolproof, and we cannot guarantee absolute security. We recommend avoiding unsecure channels when communicating sensitive information to us.

We retain your personal information for as long as necessary to fulfil your order, maintain your account, comply with legal obligations, and resolve any disputes.

Your Rights and Choices

Depending on where you live, you may have some or all of the following rights in relation to your personal information:

Right to Access / Know — you may request access to the personal information we hold about you
Right to Delete — you may request that we delete your personal information
Right to Correct — you may request that we correct inaccurate personal information
Right of Portability — you may request a copy of your personal information and ask us to transfer it to a third party in certain circumstances
Managing Communication Preferences — you may opt out of promotional emails at any time using the unsubscribe link in any marketing email. We may still send you non-promotional communications related to your account or orders

To exercise any of these rights, contact us using the details below. We will not discriminate against you for exercising your rights. We may need to verify your identity before processing your request. You may also designate an authorised agent to make requests on your behalf, subject to verification.

Complaints

If you have concerns about how we handle your personal information, please contact us using the details below. You may also have the right to lodge a complaint with your local data protection authority depending on where you reside.

International Transfers

Your personal information may be transferred, stored, and processed outside the country in which you reside. Where required, we will rely on recognised legal mechanisms to ensure your information is protected during any such transfer, including Standard Contractual Clauses where applicable.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal and operational reasons. The revised policy will be posted on this page with an updated date. We recommend checking back periodically — it’s less effort than tuning a guitar in a cold room, we promise.

Contact

If you have any questions about this Privacy Policy or wish to exercise any of your rights, please contact us at:

📧 hello@sonicsynthaustralia.com